Patient Access Rep II
Company: Dignity Health
Posted on: May 3, 2021
CommonSpirit Health was formed by the alignment of Catholic
Health Initiatives (CHI) and Dignity Health. With more than 700
care sites across the U.S. & from clinics and hospitals to
home-based care and virtual care services CommonSpirit is
accessible to nearly one out of every four U.S. residents. Our
world needs compassion like never before. Our communities need
caring and our families need protection. With our combined
resources CommonSpirit is committed to building healthy communities
advocating for those who are poor and vulnerable and innovating how
and where healing can happen both inside our hospitals and out in
Medical Group is currently seeking a full time Patient Access Rep
II for our Francsican Medical Clinic in Lakewood, WA. Come join our
team - we are recruiting for a strong team player who will have the
opportunity to participate in practice and team buildingcreating
the best place to work and heal. No weekends, nights or
organizationally recognized holidays
a variety of general administrative support duties associated with
the patient intake process for the Franciscan Medical Group (FMG)
outpatient clinics in accordance with established internal
guidelines and procedures. Incumbents typically interact with
patients directly at the front desk and/or on the phone to perform
includes: 1) ensuring patient is checked in/out for care, 2)
collecting and entering demographic and financial data in the
patient’s medical record, 3) gathering/validating insurance
information using routine methods, scheduling patient appointments,
4) collecting co-pays, co-insurance and prior balances, 5)
obtaining and processing of referrals, authorizations and
pre-certifications for patients requiring ancillary testing and/or
surgical procedures, and 6) working with patients to ensure the
patient’s referral needs are fulfilled and determining insurance
benefit coverage for hardware related items such as retail contact
lenses by working directly with patients’ insurance carriers, ever
critical thinking, hearing the needs of the patient meeting those
needs by offering multiple options and solutions, knowledge of
insurance authorization/billing requirements and
privacy/confidentiality practices, as well as knowledge of medical
terminology and the patient intake process. An incumbent following
proper channels of communication in handling daily and routine
problems and recognizing issues that need referral to management.
Strong customer service skills are required offering the highest
level of service to every patient every time.
exists in multiple locations, and while there may be minor
differences in job content, they are not significant for
classification purposes. Overall, the nature of the work and job
requirements is consistent between locations.
incumbent is located either behind-the-scenes, interacting with
patients on the phone or at the front desk, interacting with
patients directly. The incumbent may also be located in a Call
Center environment interacting with patients on the
and/or checks patients in/out.
- Handles and
monitors and reconciles issues prior to patient visit.
referral orders and/or pre-authorizations.
appointments and ancillary services.
- Responds to
patient questions regarding routine billing and insurance
patient instructional/educational activities.
- One year of
customer service work experience is required, two years
- Healthcare or
Call Center experience preferred.
Keywords: Dignity Health, Lakewood , Patient Access Rep II, Other , LAKEWOOD, Washington
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