Patient Care Advocate
Company: Willamette Dental Group
Posted on: May 2, 2021
To learn more about how Willamette Dental
Group is keeping our employees safe, please visit https://willamettedental.com/safety/
partnership with the clinical team, the Care Advocate provides
quality customer service through the coordination of patient flow
and effective communication with patients, doctors, practice
managers and clinic staff. The Care Advocate acts as the bridge for
communication between patients, clinic staff and appointment center
representatives by monitoring treatment completion, facilitating
oral health improvement initiatives, and focusing on patient
the daily schedule and seeks opportunity to maximize scheduling
charts are organized, maintained, prepared and available for
- Works with
practice Manager to ensure adequate inventory for all patient
for opening and closing the clinic
incoming calls and makes outgoing calls when necessary.
a partnership and builds rapport with patients by providing
thorough and accurate information and addressing any patient
questions or concerns related to their treatment plan
with clinical team to enhance understanding of dental procedures,
treatment series, and interventions to enhance patient
coordination of care by scheduling and reinforcing recalls,
referrals to internal and external providers, and answering patient
questions related to their care.
school diploma or equivalent required. Post-secondary coursework is
desirable. Minimum 2 years
customer service experience.
friendly, engaging personality.
clinic or healthcare experience desirable, including strong
knowledge of HIPAA compliance procedures.
computer skills including Microsoft Windows
of cash handling and payment procedures.
customer service skills; ability to manage conflict; identify
alternative means of communication as needed; and communicate
effectively and professionally with patients and team
organizational skills with ability to prioritize and meet
- Ability to
interpret and follow guidelines accurately.
- Ability to
change work schedules.
flexible and willing to work at any location on a temporary basis
when the need arises.
- A stable, dentist-owned private company with an eye on the
- Excellent benefits, including paid time off, 401K with generous
company match, and medical dental, life and disability insurances.
- A culture of inclusivity and respect in line with our core
values of Health, Compassion, Innovation and Integrity.
- Supportive community outreach dollars and encouragement to
- Thorough employee orientation and onboarding.
- A provider and employer of choice in the Northwest for 50
- Dental insurance + providers in over 50 general and specialty
offices in OR, WA and ID.
- Dedicated to proactive care to facilitate the best possible
Willamette Dental Group is an equal opportunity
qualified candidates without regard to race, color, religion, sex,
national origin, veteran status and other protected
description is not meant to be an all-inclusive list of duties and
responsibilities, but constitutes a general definition of the
position’s scope and function in the
may be exposed to PHI in the course of his/her duties, and will
handle protected information (PHI) in a manner consistent with the
Health Insurance Portability and Accountability Act of 1996
Keywords: Willamette Dental Group, Lakewood , Patient Care Advocate, Other , Lakewood, Washington
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