Essential Job Functions:
Answer the Treasury Management Services Team telephone line meet
In Queue requirements
Manage incoming requests through Service Desk
Maintain client records
Provide internal support to Branches and Departments
Meet SLAs for new implementations, trainings and maintenance
Provide on-going training to clients as needed
Ensure client files are audit ready
Perform operational duties as assigned;
Monitor MPA renewals for ACH/RDC
Quarterly Audits for ACH/RDC Limits
Quarterly Audits for Token Security Devices
Month-end recon reporting
Special projects as assigned
Generate cross-sales by selling into the existing client
All employees are responsible for internal controls in the
performance of their assigned duties. Internal Control
responsibilities are established in various policies, procedures,
and documents, including the Code of Conduct.
Minimum Job Requirements:
High School Diploma or equivalent.
1+ year banking experience preferred
Excellent customer service skills with a desire to assist
Successful candidates will demonstrate a basic level of computer
Basic understanding of operating systems and browsers.
Excellent listening, verbal and written communication
Strong telephone skills.
Demonstrated effective interpersonal skills.
Demonstrated effective time management skills.
Ability to generate an atmosphere of exceptional team synergies,
positive energy and CB pride.
Outstanding ability to track and organize multiple tasks.
Strong attention to detail.
Strong client service skills.
Physical and Mental Requirements:
Ability to sit at a computer monitor for extended periods of
Ability to perform repetitive finger, hand, and arm
Ability to lift up to 15lbs.
Ability to effectively discern information and formulate
Ability to reach, squat, bend, and manually manipulate standard
Values and Behaviors:
Build enduring RELATIONSHIPS with clients and each other.
Drive INNOVATION that simplifies life and work.
Seek continuous GROWTH in your personal and professional
Commit with HEART to serve others.
Extend TRUST in order to receive it.