Senior Manager of Virtual Member Experience
Company: Salal Credit Union
Location: Seattle
Posted on: April 30, 2024
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Job Description:
At Salal Credit Union, as the Senior Manager of Virtual Member
Experience, you'll have the chance to lead a dynamic team and make
a measurable impact to the experience that our members have with
the credit union. This role will oversee the Virtual Branch and the
Member Outreach & Engagement teams while partnering with other
senior managers on the Retail team to ensure that our members needs
are consistently met across all service channels.
A LITTLE ABOUT US
We have helped thousands of members manage their money by making
bold, measured decisions to offer the right products to each
person. Our mission is to break down financial barriers for the
innovators in our community by offering good rates, low fees, and
dedicated personal services. Beyond that, we are committed to
giving 5% of our annual income to help people and causes in the
communities we serve, because we know that many small actions, when
added together, can make big impacts.
Helping our employees build and achieve their career goals is
equally as important to us, and we are dedicated to fostering a
positive work environment in which they can thrive. We strongly
prioritize their growth and development as well as their so we can
be an institution that our employees are proud to be a part of.
Salal Credit Union strives to maintain a work environment free from
discrimination where employees are treated with dignity and
respect. Salal Credit Union does not discriminate on the basis of
race, sex, gender identity, religion/creed, pregnancy, age,
physical or mental disability, size or shape, marital status,
national origin, genetics/genetic markers, military or veteran
status, sexual orientation or any other characteristic protected by
applicable laws. We adhere to these principles in all aspects of
employment. We believe that by adhering to these policies we can
cultivate a welcoming environment by embracing each individual's
identities and abilities.
A DAY IN THE LIFE OF THE SENIOR MANAGER OF Virtual MEMBER
Experience
As the Senior Manager of Virtual Member Experience, you will
successfully drive people, projects, processes, and productivity in
a dynamic and complex operating environment. Your guidance will be
crucial in overseeing sales production and service delivery through
Salal's remote consumer channels. This person will also have the
chance to act as a digital advocate for the modernization of the
member experience by developing and implementing critical
program-level strategies, as well as key process improvements.
ARE YOU THE MANAGER WE'RE LOOKING FOR?
The successful candidate will use their experience in member-facing
sales and service leadership to implement new programs across our
remote and digital channels. We need this manager to be open and
future-minded when considering new solutions, confident in driving
change, and comfortable with ambiguity in an ever-changing
financial environment. Ideally this person will demonstrate
excellent analytical, critical thinking, and creative
problem-solving skills with an in-depth understanding of utilizing
varying delivery channels to meet business goals. Effective
communication, leadership abilities, and a commitment to delivering
high-quality member-focused solutions are essential for
success.
Experience required for the position:
WHAT WE OFFER
Expanded details about our benefit offerings can be found at the
following link: To request a reasonable accommodation in order to
complete your application or if you need this job announcement in
an alternative format, contact the Talent Acquisition Team at . If
you do not have internet access, you may visit your local public
library or any WorkSource location and use their computers.
Salal Credit Union participates in .
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Keywords: Salal Credit Union, Lakewood , Senior Manager of Virtual Member Experience, Executive , Seattle, Washington
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