Customer Service Representative (Pension)
Company: Northwest Administrators
Location: Seattle
Posted on: April 1, 2026
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Job Description:
Are you looking for an entry level customer service position
that provides fully paid training? Do you have a passion for
providing exceptional customer service? Do you have a way of making
the complex easier for others to understand? Or are you willing to
learn how? In this no sales call center, you could find the career
boost you’re looking for! What you'll be doing At NWA, we pride
ourselves in providing exceptional customer service. As a Customer
Service Representative for our Pension Services department call
center, you are the front line! You will take calls from customers
who have questions about their retirement plan benefits. You will:
Schedule and assist participants with secure electronic signing and
witnessing of required documents via zoom Timely and accurately
answer questions from our participants Thoroughly document calls in
the computer system Verify and update information Mail various
forms and information as required by the participants *This
position is located onsite at our Seattle, WA office. Who you are
Organized. Able to juggle and prioritize workloads, have strong
analytical skills Communicator. Strong verbally and in writing
including interpersonal skills Service Minded. Passionate about
customer servicedelivering it like you expect to receive it
Detailed. Attentive to detail with excellent problem-solving skills
Technically Savvy . Proficient with technology, intermediate level
with Excel and Word Bilingual. Fluent in Spanish (highly preferred)
Who we are Northwest Administrators, Inc. is an industry leader in
third-party administration of employee benefits. We administer one
of the largest multi-employer pension plans in the country, along
with numerous large health and welfare plans. As part of our team,
you will benefit from many training and development opportunities
and can expect a better-than-market benefits package. See what our
associates are saying about us at Northwest Administrators Inc. |
Careers (nwadmin.com) If hired, you can expect Union scale wages,
raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
Medical, Dental, Vision & Rx benefits Employer provided/fully
funded Defined Benefit Pension Up to 8.6 days of Paid Leave and 10
Holidays Strong team environment with good work-life balance Equal
Employment Opportunity NWA is proud to be an Equal Employment
Opportunity employer. All employment decisions are based on
business needs, job requirements and individual qualifications,
without regard to race, color, religion, national origin, sex,
sexual orientation, gender identity or expression, age, physical or
mental disability, marital status, amnesty, veteran status,
citizenship, family medical history or genetic information or any
other characteristic protected by local, state, or federal laws.
NWA prohibits any discrimination or harassment based on any of
these characteristics. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact Human Resources at HR@nwadmin.com to
request accommodation. Northwest Administrators Inc. | Privacy
Policy (nwadmin.com)
Keywords: Northwest Administrators, Lakewood , Customer Service Representative (Pension), Administration, Clerical , Seattle, Washington
