Spa Receptionist

Company: Woodmark Hotel
Location: Kirkland
Posted on: June 1, 2025

Job Description:

Opportunity: Spa Receptionist - Full Time or Part Time - $23.15/hourFor You: Be part of a luxury revolution in the hospitality space. When you become a Team Member at the Woodmark Hotel & Still Spa, you're empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality.Perks and Benefits: The Woodmark Hotel & Still Spa offers qualifying Team Members these unique perks & benefits.Perks for ALL Team Members:Easy access to work - centrally located in Kirkland, Washington.Free on-property parking for all Team Members.Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.Team Member appreciation events and recognition celebrations.Coffee & Tea - Team Members enjoy daily complimentary drip coffee & tea.Restaurant discounts - Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa's restaurant, Carillon Kitchen.Spa discounts - Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.Holiday Bonus PayHotel Room night discounts for Team Members and their Friends & Family.Carillon Point property discounts at restaurants and businesses. LifeMart discount program through ADP.401(k) Plan after 1-year of employment with employer contribution.Team Member Assistance Program - Free & confidential counseling programPaid Time Off (PTO) - 17+ days per year for Full-Time Team Members.Complimentary Life Insurance for Full-Time Team Members.Voluntary Medical Insurance Full-Time Team Members.Voluntary Dental Insurance Full-Time Team Members.Voluntary Vision Insurance Full-Time Team Members.Voluntary Accident & Critical Illness Insurance Full-Time Team Members.Voluntary Pet Insurance Full-Time Team Members.What We Are Looking For:The Spa Receptionist is responsible for greeting spa guests in a friendly and professional manner. They will book spa services and perform basic reception duties for the Still Spa. They will provide exceptional service to create an extraordinary guest experience, as well as maintain the AAA Four Diamond Standards.The Spa Receptionist shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service. The hourly rate for this position is $23.15 / hour. Mornings, evenings, and weekend availability required. Greets and welcomes guests upon arrivalAccepts payment from guestsDistributes locker keys, spa robes, slippers, etc. Completes opening and/or closing tasksGives guests a tour of the facilities as required Maintains accurate records of locker availabilityAnswer questions regarding spa services and retail products (must attend product training)Maintain call log at the front desk; call guests prior to appointment to confirm date and time of service Maintains strong knowledge of all spa services, including benefits and uses of eachUses book4time system to book appointments and ring up retail merchandiseContacts appropriate party if necessary, when a guest problem is reportedAnswers incoming guests calls and transfers appropriatelyProvides general hotel information for guestsExemplifies the Woodmark Standards of ExcellenceAttends appropriate hotel and departmental meetingsMaintains guest/client confidentialityResolves guest problems and is empowered to act in absence of managerMaintains records for all VIPs, special requests, etc. Maintains an up to date working knowledge of all hotel amenities as well as any special eventsInteracts with hotel staff in a professional manner and assist other departments when necessary Upsells other hotel services and amenities to guestsMust maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informedMust be able to accurately follow verbal and written instructionsMust be detailed-orientated and able work well under pressure fast-paced environmentMust possesses excellent listening and communication skills Ability to work a flexible schedule that includes evenings, weekends and holidaysAbility to book and organize events related to the spa.Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful mannerMust have a passion for creating an exceptional experience for all guestsMaintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance and follows all Woodmark Appearance Standards.Remains alert, courteous and helpful to the guests and colleagues at all times.Assists new hires with paper work and logging on to computer Utilize Birch Street to maintain and track retail inventory Packages and sends product to clients Performs other duties as assignedEXPERIENCE & EDUCATION:High school diploma or equivalent requiredAt least one year customer service experience requiredJOB REQUIREMENTS:Must be a United States citizen or possess a valid work permitMust be at least 18 years of ageMust have a natural ability to interact with othersMust be able to read, write and speak EnglishMust be able to accurately follow verbal and written instructionsMust possesses excellent communication skillsMust have excellent listening skills Must be able to work in a fast-paced environment Must be professional in appearance and demeanorMust always ensure a teamwork environmentAbility to work a flexible schedule that may include evenings, weekends and holidaysMust have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful mannerMust have a passion for creating an exceptional experience for all guestsWORKING CONDITIONS:Must be able to sit throughout the shift, with intermittent periods of standing and walking;Must be able to lift, carry push & pull up to 25 lbs occasionally.Must be able to perform simple grasping, fine manipulation, squeezing and repetitive hand & arm movements frequentlyMust be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat); This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor.Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status.Compensation details: 23.15-23.15 Hourly WagePIe3f71f787b05-25660-37397212

Keywords: Woodmark Hotel, Lakewood , Spa Receptionist, Administration, Clerical , Kirkland, Washington